All orders that are received online are processed at the end of the working day, and are picked and packed for dispatch normally within 24 hours. This may take longer over public holidays or in the event of the distribution center being busy over a seasonal period, we aim however to ensure that the orders are shipped out in a maximum period of 2 working days.
- Express 2-3 days by courier
- Regular - 5 -7 days by courier
- Postal Service - 7 -10 days
Although our goal is to get your order to you as soon as possible , in some cases the courier companies that we collaborate with, may not have an representative office in your town or city. In these cases we are compelled to use an alternative service provider or the local postal service. In all circumstances we ensure that our customers are kept well informed on the status of their order, through the various stages of the process.
When contacting us regarding your order please ensure you provide us with the following information : -
Customer Name : - Your Name
Order Number : - #2017001
Contact email : - firstname.lastname@example.org
Contact telephone number. +12 3 4567890
There are 3 ways that you could contact us : -
- Send us an email : email@example.com
- Online chat
- Online contact form
Please note that you need to send us a message on any one of the above methods, sending messages by all 3 would not necessarily speed up the process.
Should you have any specific questions prior to placing your order, you may contact us via the same methods.